Frequently Asked Questions

Our jewelry pieces come in yellow, rose, and white gold. Yellow gold’s color comes from nature, while white and rose gold are the result of mixing yellow gold with other metals and a rhodium coating, which gives it its elegant tone and brightens the piece.

We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area or restricted area.

Depending on the product you purchase
Delivery times will usually be displayed by product type right below the add to cart button.

1.We estimate that your order will arrive in:

– US and Canada: 10-16 business days.
– For Alaska, Hawaii, Puerto Rico & some similar countries: please allow 2-4 weeks for delivery.

– Australia and EU: 10-14 business days.

– China: 2 business days.

– Asia: 4 business days.

– South America: 10-14 business days.

Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment.

We’re dedicated to providing the best. Our years of experience allow us to select the finest manufacturers, ensuring they adhere to the highest standards and utilize only the finest materials. By partnering with selected trusted suppliers, we can offer you gold-filled jewelry that surpasses the quality of traditional gold-plated or gold vermeil.

When a product is out of stock, it is marked as “temporarily out of stock” and we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

The price of a product can change depending on your local currency or if there is a promotion or discount. Mariel & Co. Jewelry reserves the right to modify its prices at any time while guaranteeing the price in force at the time of order confirmation. Mariel & Co. Jewelry is not obliged to compensate the customer after the time of purchase.

There are a couple of simple methods you can try at home to get a good idea of your ring size:

A. String or paper method:

1. Gather your materials: You’ll need a thin strip of paper or string, a pen, and a ruler in millimeters (mm).
2. Wrap it up: Wrap the string or paper snugly but comfortably around the base of your finger where you want to wear the ring. Make sure it can slide over your knuckle easily.
3. Mark the spot: Mark where the ends meet with a pen.
4. Measure the distance: Carefully unwrap the string or paper and lay it flat on a ruler. Measure the distance between the mark and the end of the string/paper in millimeters (mm).
5. Find your size: Use the following ring size chart to convert your measurement in millimeters to a standard ring size

B. Measuring tape method

1. Get your tape: Use a flexible measuring tape.
2. Wrap it around: Wrap the measuring tape snugly but comfortably around the base of your finger where you want to wear the ring. Make sure the tape can slide over your knuckle easily.
3. Read the measurement: Note down the measurement in millimeters (mm) from the tape.
4. Consult the chart: Use the ring size chart above to convert your measurement in millimeters to a standard ring size.

Additional Tips:
– Measure your finger at the end of the day when your fingers are slightly swollen.
– Measure several times and take the average to ensure accuracy.
– If you’re between sizes, it’s usually better to choose the larger size for comfort, especially for wider bands.
– Consider that your finger size may vary slightly between your dominant hand and non-dominant hand.

Here are some key tips on how to care for your jewelry:

Store it properly:
– Keep your jewelry clean and dry. Store it in a cool, dark place, ideally in a fabric-lined jewelry box or pouch.
– Avoid storing different types of metals together, as they can scratch each other.
– Clean it regularly: For most jewelry, a simple solution of warm water and mild dish soap will do. Soak your jewelry for a few minutes and afterward, gently brush it with a soft toothbrush and rinse thoroughly. Dry completely with a soft cloth.

Minimize exposure to harsh chemicals:
– Take off your jewelry before showering, swimming, or cleaning with harsh chemicals. Avoid contact with chlorine, sand, and saltwater.
– Take them off before doing any exercise or physical activity to keep them away from extra knocks and sweat.
– Avoid wearing your jewelry when applying lotions, cosmetics, or hairspray, as these can build up on the surface and dull the shine. Handle with care:
– Be gentle when putting on and taking off your jewelry. Avoid putting excessive stress on delicate pieces.
– Store necklaces and bracelets flat to prevent them from getting tangled or kinked.

By following these tips, you can keep your jewelry looking its best for years to come.

Here’s a mantra to remember: your jewelry is delicate and should be treated as such. For rings, gently remove from the sides, never from the top. We suggest removing jewelry before swimming, as chemicals used to treat pools may damage jewelry while the cooler temperatures can make your fingers shrink, therefore making your precious rings slip off your fingers. It is also best to remove your jewelry before showering, as soaps, shampoos, etc. can affect the lustrous surface of your jewels. If you prefer to keep your jewelry on, it is important to stay on top of routine maintenance.

When you remove your jewelry for bed, swimming, showering, and any other activity that may affect the integrity of your piece, please store each piece individually to avoid tangling and scratching. Please keep in mind, gold is durable but malleable, and scratches are to be expected with time and wear.

There are many ways to store your jewelry, but it is important to remember that some of these ways may be harmful. Never use rubber containers, as these can result in accelerated tarnishing and are likely to cause the jewelry to darken. Under no circumstances should you keep your jewelry in a bathroom or any humid location.

Follow our recommendations:
– Clean your jewelry before you store it: storing dirty jewelry for a prolonged period may cause tarnishing.
– Find a dry (and dark) spot to store your jewelry: humidity is jewelry’s enemy!
– Make sure the pieces do not touch each other, or scratching might occur.

Placing an order with Kael Jewelry is very easy. All you need to do is follow these steps:

1. View the products that interest you. With a single click, you will be able to enlarge the pictures and see the details, materials, technical characteristics, sizes available, prices, and more information.
2. Select a product and add it to your cart.
3. Then, you are able to choose to continue shopping or go to the cart.
4. Enter your discount code (if available) before checkout.
5. Enter the delivery address to which you want us to ship your order.
6. Select a valid payment method.
7. Confirm the order.
8. You will receive an email confirming your order, and another when it ships – together with a tracking link so you can check its status.

We currently accept Stripe, PayPal and credit card payments!

Yes, all payments are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.

Your card may be rejected for the following reasons:

– The card may have expired. Check that your card has not passed its expiry date.
– You may have exceeded your card limit. Check with your bank that your card has not exceeded its limit for making purchases.
– You may have entered some information incorrectly. Check that you have filled in all the necessary fields correctly.

Once you have placed your order, you will receive a confirmation email.

If you don’t receive it, please take a look in your SPAM mailbox and get in touch with our customer service through our support.

Every time you place an order on our website, you will receive a confirmation email.

If you don’t receive it, we recommend checking your Spam folder.

If you still can’t find it, most likely you entered your email address incorrectly when placing your order, you don’t need to worry too much about this because we can help you find out and adjust it.

If you suspect that you have entered your email address incorrectly when making a purchase, please contact us and provide the following information about your order that we can check:
– Your name
– Phone number
– Email address
– Delivery address
– Items you purchased (quantity if applicable)
– Time period in which you made the purchase

The above information does not have to be complete, but the more complete the information is, the faster we will find your order.

Contact our customer service team HERE.

If you provide us with a wrong address and the shipment has not been sent out please email us at [email protected] & we will change it to the correct address.

If it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!

We prepare orders quickly, so we cannot guarantee that your request will be processed in time to proceed with the modification.

However, please reach our customer service team through our support email or WhatsApp. We will do our best to accommodate your request.

To request a cancellation of your order, you must contact us through our support email within 24 hours of placing it. After this time frame, unfortunately, we cannot accommodate cancellations.

As soon as your order is shipped, you will receive an email with your tracking number. This email will also include a link to our carrier’s website where you will be able to track your package.

We want you to be able to track your order at any time. For this reason, when we ship your parcel, you will receive a confirmation email with a link to track your order directly.

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package.

Please note that the tracking information may be delayed 1-3 days after you receiving that email.

You should see tracking events within 72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us.

Your shipment may be delayed. Delivery time delays can be due to e.g. weather, customs or backlog issues. Please note that tracking information may be updated once your order has started shipping.

Please note that the tracking information may be delayed 1-3 days after you receiving package tracking code.

It was probably your careless as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you pay some extra fees for sending you a replacement. This is the only option for you in this situation.

For logistical reasons, items within the same purchase will sometimes be sent in separate packages, so may be delivered at different times.

We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged.

You can absolutely return the item if it’s our fault or the shipping company.

It is essential that the products to be returned are in perfect condition, without any obvious signs of use; if not, no return may be made. It is your responsibility to provide suitable packaging to ensure that the parcels reach [storer_name] in perfect condition.

If you are struggling to find suitable packaging, we suggest using the original box in which you received your order. If the items are received in poor condition, we will not be able to process your return. Products purchased during sales or promotion campaigns will be refunded according to the conditions of the campaign.

For more information, please visit our Returns & Refunds policy page.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

Please keep this in mind when receiving deliveries.

We adhere to security and privacy policies, so you can do that.

Login to your account
Go to Account Dashboard
Select the delete account tab
Enter your password
Click the confirm button to complete the process

Please note: This operation can not be undone.

We are not responsible for international taxes and duties, that is the sole responsibility of the customer. In the event of a return or exchange, duties and shipping fees will not be refunded.